Shipping Policy

Tree House Cabinets Shipping Policy

At Tree House Cabinets, we are committed to ensuring that your cabinet orders are delivered safely, efficiently, and conveniently. Here's what you can expect from our shipping process:

  • Delivery by Tree House Cabinets: Our cabinets are delivered directly to you by our own trucks and dedicated employees to ensure safe and reliable transportation.
  • Delivery Locations: While we do not offer in-unit delivery, we will deliver to a secure location of your choice, such as inside a garage or to a safe area protected from weather.
  • Lockbox Access: If your property has a lockbox, please provide us with the code. This allows us to securely place your cabinet order in a designated safe location on the property.
  • Delivery Notifications: On the day of delivery, you will receive a notification providing you with a specific delivery window, keeping you informed every step of the way.
  • Scheduling Your Delivery: Our scheduling department will contact you to arrange a delivery date that best suits your availability.
  • Order Checking and Documentation: We thoroughly check each order before it leaves our facility. Additionally, we document the delivery by taking a picture for verification purposes.
  • Reporting Discrepancies: In case you notice any discrepancies or missing items upon delivery, please notify your representative or our customer service immediately. We are dedicated to resolving any issues promptly.
  • Changes to Delivery: Please provide at least a day's notice for any changes to the delivery location or time to help us accommodate your needs effectively.
  • Delivery Hours: Our standard delivery hours are from 7:30 AM to 4:00 PM, Monday to Friday.

By choosing Tree House Cabinets, you are selecting a service that values your time and ensures the integrity of your order from our facility to your chosen destination.